Customer satisfaction is our #1 priority, so we have a very generous Returns will only be accepted in the case of a manufacturing defect or dispatch of the incorrect items.. Please read the full policy below.
- We offer free shipping on all prepaid orders.
- Cash on Delivery (COD) is available on orders below Rs 4,000/-. Please note that COD is not available for custom stitching orders.
- It usually takes 5-10 working days to dispatch your product. Customized orders can take additional 3-5 working days. Once your order has been dispatched, you will receive tracking information via email and SMS.
- Pre-order items may take 15-25 days for delivery as they are made on order.
- Returns will only be accepted in the case of a manufacturing defect or dispatch of the incorrect items., we will take it back.
- Please initiate returns via our returns center within 2 days (48 hours) from the date of receiving the product. Return request will not be accepted through any other medium.
- We will arrange for a courier to pick up the merchandise from your home. Designerkloth will bear the cost of return shipping.
- Refund will be processed in the form of store credit that can be used for future purchases. The store credit will have validity of 1 year.
- Store credit will be issued for the full product price paid by the customer. Cash on Delivery (COD) charges are non-refundable.
- Please allow 3-5 business days after the product is received back to our warehouse in Delhi for processing of store credit.
- If you have any questions, you can contact us at [email protected]
Apart from condition reserved herein above, the following products shall not be eligible for return or exchange viz:
- Any product that exhibits physical damage to the product or is not in the original condition
- If the product is customized for you (e.g – lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
- Lehengas that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.
- Multiple returns from the same customer are also not accepted within a short time frame. E.g – customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.
- Orders placed using store credit (either part or in full) are not eligible for return or exchange.
- Orders placed using store credit (either part of in full) are not eligible for any discounts.
CANCELLATION POLICY (For all orders)
- Orders once placed cannot be cancelled or modified for any reason